Support
Troubleshooting is a systematic approach to locating the cause of a fault in a system. A good preventive maintenance program helps minimize failures.
In general, troubleshooting is the identification or diagnosis of “trouble” in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. The basic theory of troubleshooting is that you start with the most general (and often most obvious) possible problems, and then narrow it down to more specific issues.
What is maintenance in troubleshooting?
Maintenance troubleshooting is the process of identifying what is wrong with these faulty components and systems when the problem is not immediately obvious. Maintenance troubleshooting usually follows a systematic, four-step approach; identify the problem, plan a response, test the solution, and resolve the problem.
Emergency WordPress Help
Uptime Monitoring
Rest assured that the minute your site goes down, we will be the first to know — and respond! We’ll resolve any issues we find, and often before you are aware of them.
Restore a backed-up WordPress site
If your WordPress website become compromised by a site hack or wrecked by a disastrous WordPress software update? We can easily restore a backup of your website in an instant and you’ll have your site back to the way it was in no time.
Regain access to your website
There are many reasons why you might find yourself without access to your site… hacking, the WordPress white screen of death, or even past developers. We can help you regain control of your site and ensure that you never lose control of it ever again.
Fix WordPress fatal errors
Fatal errors typically happen when a piece of WordPress software (like a plugin, theme, or WordPress core) has trouble working with other software due to incompatible version updates.
Package of hours for web maintenance support
This packages includes only listed jobs below, on websites made with WordPress CMS:
Occasional changes in content of a smaller volume
· All kind of small interventions
· Edit / add an image, video, text in the existing content
· Adding new slides with video, image, editing existing ones
Security maintenance
· Update WordPress and plugins
· Creating a monthly backup and site backup, and / or after some major change
· Restore the site to the previous state (with backup) in the event of a problem
Bigger content changes (adding more pages, functionality, etc.)
Detection of problems and interventions in the event of a WP problem (a plugin that has stopped working – replacing with similar, correspondence with developers or plugin support, no display of content, misstatement of content).
Basic conditions of usage:
Payment:
This package is prepaid, so to be able to use support you need first to pay the package in full amount.
Task and response time:
All tasks will be made only on a written request (sent by email) from the client. Response time is inside the next 24h on working days (Monday to Friday).
Calculation of hours:
Calculation of hours spent on each task is based on a half-hour unit of measurement. Each task will be logged upon completion, on a mutually agreed platform – so the client has clear insight on time spent and left on his account.
* This package is valid 6 months from the date of payment of invoice.
*All stock market items like Premium WordPress theme, photos, videos and additional premium plugins – are not included in price.
